Privacy Policy
This policy explains how Shenyang TOP New Material Co., Ltd. ("SYTOP") collects, uses, and protects information submitted through this website.
Last updated:
This website is operated for business-to-business (B2B) purposes. We do not knowingly collect personal data from consumers or minors. Information submitted through this site is used solely to respond to technical and commercial inquiries related to cobalt-based alloy components and related manufacturing services.
Data Controller
The data controller responsible for personal information collected through this website is:
Shenyang TOP New Material Co., Ltd. (SYTOP)
No. 35, Xingnong Road, Shenbei New District, Shenyang, China
Email: marketing@sytop.cn
Tel: +86 22902706
WhatsApp: +86 13009249727
Information We Collect
We collect information only when you voluntarily provide it or when it is generated automatically during your use of this website.
Information you provide directly
- Contact details: Name, job title, company name, business email address, and phone number submitted via inquiry or contact forms.
- Technical inquiry content: Application requirements, drawings, specifications, or sample descriptions you share when requesting a quotation or technical evaluation.
- Communications: Messages, emails, or other correspondence you send to us.
Information collected automatically
- Usage data: Pages visited, time spent on pages, referring URLs, and navigation paths.
- Device and browser data: IP address, browser type and version, operating system, and device type.
- Cookies and similar technologies: Session identifiers and analytics cookies as described in Section 07.
How We Use Your Information
We use the information collected for the following purposes, each grounded in a legitimate business basis:
| Purpose | Legal Basis |
|---|---|
| Responding to technical and commercial inquiries | Pre-contractual steps / Legitimate interest |
| Providing quotations and technical evaluations | Pre-contractual steps |
| Managing ongoing business relationships and orders | Contract performance |
| Sending relevant product or service updates to existing contacts | Legitimate interest (B2B) |
| Improving website performance and user experience | Legitimate interest |
| Complying with legal and regulatory obligations | Legal obligation |
We do not use your information for automated decision-making or profiling that produces legal or similarly significant effects.
Sharing & Disclosure
We do not sell, rent, or trade your personal information. We may share it only in the following limited circumstances:
- Service providers: Trusted third-party vendors who assist with website hosting, email delivery, or analytics, bound by confidentiality obligations and permitted to use data only as instructed by us.
- Legal requirements: When required by applicable law, court order, or governmental authority.
- Business transfers: In connection with a merger, acquisition, or sale of assets, where the receiving party agrees to honor this policy.
- With your consent: In any other circumstance where you have given explicit prior consent.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law.
- Inquiry and pre-sales correspondence is retained for up to 3 years from the date of last contact.
- Records related to completed orders or contracts are retained for up to 10 years to meet accounting and legal obligations.
- Website analytics data is retained in aggregated, anonymized form and is not subject to deletion requests.
When data is no longer required, it is securely deleted or anonymized.
Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, loss, alteration, or disclosure. These measures include:
- HTTPS encryption for all data transmitted between your browser and our website.
- Access controls limiting data access to authorized personnel only.
- Regular review of our data handling practices in line with our ISO 9001:2015 and ISO 45001:2018 quality management systems.
No method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
Cookies
This website uses cookies and similar tracking technologies to operate correctly and to understand how visitors use the site.
| Type | Purpose | Duration |
|---|---|---|
| Essential | Required for the website to function (e.g., session management, form security) | Session |
| Analytics | Aggregate, anonymized data on page visits and traffic sources to improve content | Up to 2 years |
| Preference | Remembers language or display settings you have selected | 1 year |
You can control or disable cookies through your browser settings. Disabling essential cookies may affect website functionality. We do not use cookies for advertising or cross-site tracking.
Your Rights
Depending on your location and applicable law, you may have the following rights regarding your personal information:
Access
Request a copy of the personal data we hold about you.
Rectification
Request correction of inaccurate or incomplete data.
Erasure
Request deletion of your data where there is no overriding legal basis for retention.
Restriction
Request that we limit processing of your data in certain circumstances.
Portability
Receive your data in a structured, machine-readable format where applicable.
Objection
Object to processing based on legitimate interests, including direct marketing.
To exercise any of these rights, contact us at marketing@sytop.cn. We will respond within 30 days. We may need to verify your identity before processing your request.
International Transfers
SYTOP is based in China. If you are located outside of China, your information will be transferred to and processed in China. We take steps to ensure that such transfers comply with applicable data protection laws and that your information receives an adequate level of protection.
Where required, we rely on appropriate safeguards such as standard contractual clauses or equivalent mechanisms recognized under applicable law.
Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page.
We encourage you to review this policy periodically. Continued use of this website after changes are posted constitutes your acknowledgment of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
Shenyang TOP New Material Co., Ltd.
No. 35, Xingnong Road
Shenbei New District, Shenyang, China